Privacy Policy
Last Updated: March 2025IntroductionAt Maid Management Services Pte Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.Please read this Privacy Policy carefully. By accessing our website, contacting us, or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We CollectWe collect several types of information from and about our clients and website visitors:Personal Information:• Name, address, email address, and telephone numbers• National Registration Identity Card (NRIC) or passport details (where legally required)• Employment information and financial information (for verification purposes)• Family composition and household information relevant to helper placementTechnical Information:• IP address and browser type• Device information and operating system• Pages visited and time spent on our website• Referral sourceWe collect this information when you:• Complete forms on our website• Correspond with us by phone, email, or otherwise• Apply for our services• Browse our website
How We Use Your InformationWe use the information we collect for the following purposes:• To provide and improve our services• To match you with suitable domestic helpers• To process applications and complete necessary documentation• To communicate with you about our services• To respond to your inquiries and provide customer support• To comply with legal obligations• To detect and prevent fraud or misuse of our services• To analyze and improve our website and services
Disclosure of Your InformationWe may disclose your personal information to:• Government authorities (Ministry of Manpower, Immigration & Checkpoints Authority) as required by law• Insurance providers (for domestic helper insurance policies)• Medical facilities (for medical examinations)• Training centers and partner agencies in source countries• Professional advisers including lawyers, bankers, auditors, and insurers• Service providers who provide IT and system administration servicesWe require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
Data SecurityWe have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and third parties who have a business need to know.While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
Data RetentionWe will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.To determine the appropriate retention period for personal data, we consider:• The amount, nature, and sensitivity of the personal data• The potential risk of harm from unauthorized use or disclosure• The purposes for which we process your personal data• The applicable legal requirements
Your RightsUnder Singapore's Personal Data Protection Act (PDPA), you have rights regarding your personal data, including:• The right to access your personal data• The right to correction of inaccurate personal data• The right to withdraw consent to processing• The right to request deletion of your personal data (subject to legal requirements)If you wish to exercise any of these rights, please contact our Data Protection Officer at the details provided below.
Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us provide certain features and functionality.We use the following types of cookies:• Essential cookies: Necessary for the website to function properly• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website• Functionality cookies: Enable us to personalize your experienceYou can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable cookies, some parts of our website may not function properly.
Changes to This Privacy PolicyWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact UsIf you have any questions about this Privacy Policy or our data practices, please Contact Us.